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03 March 2014

Karen Bennett, Sales & Marketing Director, Commercial Mortgages;
Setting high standards and ensuring we adhere to best practice is something that is essential for the safe-guarding of client, broker and lender alike which is why it's at the core of everything we do at Shawbrook Bank.

We are really looking forward to working closely with the NACFB as we feel our business complements what the association stands for:
• Brokers are integral to our business - we don't accept business direct from customers, all of our business is submitted through our managed panel of brokers.
• Our pricing is clear and easy for brokers to understand and we don't offer any exclusives or gimmicks so you can be sure your client is getting the best Shawbrook deal, every time.
• We are fully transparent and ensure the client is aware of all fees, charges and commissions - protecting all involved.
• We are constantly evolving our product range across short term, investment and trading businesses so we continue to deliver what our brokers and their clients need.
We have an experienced field sales team who are on hand to support our brokers and work closely in order to add value to your business;
• One on one relationship management as we value strong partnerships with broker.
• Always on hand to talk through our criteria and proces.
• Able to assist with marketing ideas.
However it doesn't stop there - we remain relentless in our drive to build a market that is not only thriving but is also sustainable and will work hand in hand with the NACFB to achieve this.

Kind Regards,

Karen Bennett