SortRefer ‘User feedback improves broker choice’
02 September 2014
SortRefer, the award winning online conveyancing portal, has launched the next upgrade of its service to mortgage brokers. From September 2nd, every broker who uses the service will be asked to provide a review of their experience with SortRefer’s conveyancing suppliers to help fellow users decide on the best conveyancer for their clients.
The reviews will provide brokers with a way of choosing the best conveyancing supplier thanks to the feedback. Brokers will be asked to write a short ‘warts and all’ review which will then be used to create a rating for each of the conveyancing partners.
According to SortRefer’s Managing Director, Kevin Tunnicliffe, the move is a logical extension to the constantly evolving nature of the service SortRefer offers.
He said, “ We already offer the most advanced online conveyancing resource in the market and while we set the highest standards for our conveyancing partners, we felt that it was important to be totally transparent about our users’ experiences. The reason we set up SortRefer was because as mortgage brokers at the time, we were constantly let down by the conveyancing part of the process. We want our users to be able to see just how good our conveyancing suppliers are and make sure that brokers have access to real feedback.”
He added, “So we are urging every broker who uses the SortRefer portal to take a few minutes and give us their feedback. We believe that if brokers are offering a world class mortgage service, it is not unreasonable to expect a world class conveyancing service and that is what SortRefer is all about.”
