Customer Service Excellence Award for 3XD
24 November 2014
3XD the specialist provider of general insurance products and services to the general public through FCA registered intermediaries is proud to announce, that in November 2014, it achieved the Customer Service Excellence Award.
This award is in recognition of the outstanding customer service delivered by 3XD to policyholders, intermediaries and underwriters and is only granted to organisations that can demonstrate at least 80% compliance with the standards required.
The Customer Service Excellence assessment, over six days, involved interviews with staff, service users, intermediaries, suppliers, and policyholders as it reviewed every aspect of the work. 3XD was able to demonstrate excellence across all the services it operates including, customer insight, culture of organization, information and access, delivery, timeliness and quality of service.
Having carried out the assessment in accordance with the guidelines provided by the Cabinet Office, the Assessor was satisfied that 3XD achieved all the requirements for Customer Service Excellence.
Acting on behalf of Centre for Assessment Ltd, the Assessor recommended that 3XD be recognised under the standard and also congratulated all the staff of 3XD on their achievement.
David Fulluck, Managing Director said:
“This is a fantastic endorsement of the sterling work carried out by all our staff, from those working on the front line with intermediaries to those working at head office”.
“Over recent years we have strived to offer the best possible products and services for our intermediary base and we have an enormous responsibility to support them towards a brighter future.”
“The relationships built by staff, both within and outside the organisation are clearly deserving of the ‘Compliance Plus’ status, demonstrating a sound understanding of individual needs”.
The assessment identified the following strengths embedded within 3XD’s culture,
- The Customer Service Team are very professional, knowledgeable, polite and courteous in many different aspects of the business, work well as a team and support one another positively in their roles.
- 3XD employees are warm, friendly and provide a quick and efficient service for customers.
- There is a culture within the organisation of putting the customers needs at the centre of way the business is operated.
- Consultation and feedback with customers was always used to develop and improve the services for them.
