Shawbrook creates dedicated Commercial Mortgages Operations Team
16 March 2015
Shawbrook Bank has announced that the members of its central Customer Operations Team who handle commercial mortgage deals have been integrated into the Commercial Mortgages division. From now on, this dedicated team will be called the Loan Management Team. This will enable the lender to provide a more streamlined, comprehensive service to its Commercial Mortgages clients, both pre- and post-completion.
The bank-wide Customer Operations Team is responsible for implementing many of the operational processes and policies necessary for the on-going management of each client portfolio post-completion. The new Commercial Mortgages Loan Management Team of seven includes three Portfolio Officers, two Short-Term Loan Officers, an Administrator and a Retention Officer.
Laura Mortlock, Customer Operations Manager, will oversee the Loan Management Team as a manager within Commercial Mortgages.
Karen Bennett, Sales and Marketing Director, Commercial Mortgages, Shawbrook Bank said:
“Shawbrook is committed to providing specialist expertise and a focus on outstanding service across all our bank-wide lending divisions. Integrating members of our Customer Operations Team into the Commercial Mortgages business creates a more efficient structure designed to improve services for both our brokers and customers, and we look forward to the positive impact this will have.”
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